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mellybrellyI have had the worst customer service at Air Canada twice now. Both times, women who sounded like they were in their 50's and like they hated their jobs.
Today I called Expedia, since the website won't let me assign my seats and it says to phone for help. Expedia said they couldn't do anything and I had to call Air Canada. I waited on hold with Air Canada for about 20 minutes (which is better than the 3 hours when I was in Canada last time), and then the snarky woman I got wouldn't look up my flights for me. She told me my flight confirmation was in my email, but it wasn't, I offered to read it to her. She was so harsh and not at all friendly. She was so barky at me every time I asked a question, that I finally said "You are so aggressive!". She freaked out and told me "Ma'am I AM JUST BEING PROFESSIONAL". Uh, no you aren't. Finally she told me that she could alternately look up my flight with the credit card I used, so I said "Oh good! I'll get it, but you'll have to wait because it's downstairs". I wasn't rude. She says "Look who is being aggressive now". OMG I said, "that was not aggressive!" I stopped and asked her for her manager and she hung up on me. LSLKFJLSKDJF
I had to call Expedia back, sit on hold, get my flight number, call Air Canada back, sit on hold, and the guy I got was super helpful. Then I had to call Continental to get my seats for the way home. I was on hold for 26 minutes, the woman looked at my flight and said "I'm transferring you to international" before I could say anything more, put me on hold again and the recording told me it would take approximately 20-25 minutes. I hung up.
Have I mentioned that I hate airlines.
Not exactly big problems, in the grand scheme of things, but omg, I hate airlines. I'll try again this afternoon, because then I should have 2 hours to waste on the phone. Oh wait, 9 month old baby, no I won't.
Today I called Expedia, since the website won't let me assign my seats and it says to phone for help. Expedia said they couldn't do anything and I had to call Air Canada. I waited on hold with Air Canada for about 20 minutes (which is better than the 3 hours when I was in Canada last time), and then the snarky woman I got wouldn't look up my flights for me. She told me my flight confirmation was in my email, but it wasn't, I offered to read it to her. She was so harsh and not at all friendly. She was so barky at me every time I asked a question, that I finally said "You are so aggressive!". She freaked out and told me "Ma'am I AM JUST BEING PROFESSIONAL". Uh, no you aren't. Finally she told me that she could alternately look up my flight with the credit card I used, so I said "Oh good! I'll get it, but you'll have to wait because it's downstairs". I wasn't rude. She says "Look who is being aggressive now". OMG I said, "that was not aggressive!" I stopped and asked her for her manager and she hung up on me. LSLKFJLSKDJF
I had to call Expedia back, sit on hold, get my flight number, call Air Canada back, sit on hold, and the guy I got was super helpful. Then I had to call Continental to get my seats for the way home. I was on hold for 26 minutes, the woman looked at my flight and said "I'm transferring you to international" before I could say anything more, put me on hold again and the recording told me it would take approximately 20-25 minutes. I hung up.
Have I mentioned that I hate airlines.
Not exactly big problems, in the grand scheme of things, but omg, I hate airlines. I'll try again this afternoon, because then I should have 2 hours to waste on the phone. Oh wait, 9 month old baby, no I won't.
